Frequently Asked Questions

Our main goal is the commercial support of Valentina project.

After successful payment, we need some time to complete the processing of your order. Depending on the time of day, this may take anywhere from a few minutes to a day.

You can access the files in several ways:

  • Download the archive with all the files of your order using the link you will find in the confirmation email.
  • Go to each product page from your collection and download the files yourself.

Attention! You must first log in with your username and password in order to download.

After confirming that your order has been processed, go to the product page of the product you ordered. There you will find a button to proceed to the video selection page.

Attention! You can’t download video files. You need to log in with your login and password in order to view the video files.

You will need a Visa or MasterCard to make the payment.

Once you have proceeded to the payment stage, you no longer have the opportunity to make changes to your shopping basket. It will be emptied. If the payment fails you will need to create a new order. To do this, select the individual items for the order on the order details page or reorder all the items from your previous order.

The product page is the page from which you add a product to your shopping basket, as well as accessing product content such as files or videos.

LiqPay is a Ukrainian payment system we use to receive payments on the website. For payment you need to have a Visa or MasterCard. List of countries where we are currently able to receive payments:

  • Egypt
  • Ukraine
  • Tajikistan
  • Turkey
  • Slovakia
  • Russia
  • Romania
  • Poland
  • Norway
  • Lithuania
  • Latvia
  • Kazakhstan
  • Israel
  • Georgia
  • Finland
  • Estonia
  • Denmark
  • Belarus
  • Bulgaria
  • Belgium
  • Armenia
  • Azerbaijan

The website does not currently support alternative payment methods. In order to pay via PayPal, you will need to contact us. We will tell you which PayPal account you need to transfer the payment to. Before making the payment, please check the price and if it is possible to order by this method. You will receive the goods like all other buyers through the website. We will add it to your collection. To do this you will need to register on the website and provide your nickname and email.

When you place an order, the website automatically detects whether your order contains items for which physical delivery is required. If no such goods are found, this step will be automatically skipped. The link to download the digital goods will be sent to the email you specified during registration. You can also download files from the product page.

In order to be able to reuse a coupon your previous order must have a declined status or payment error in the site’s database. If this is not the case you must wait until the status is updated or contact us.

Yes, you can. Valentina is free software, it doesn’t put restrictions on the kind of work you produce with it.

Yes, you can use any patternmaking method you wish in Valentina.

Yes, Valentina and Seamly2D are two separate projects. Both have separate teams behind it. Both projects share the same parent the original Valentina. Their development started after process called fork. Our version kept the original name. This website was created to support our version and we highly recommend you switch to it if you happened to use Seamly2D. Valentina completely supports .val files from Seamly2D where the opposite is not true.

Unfortunately no. DXF format, like many other vector formats, do not provide necessary information to be compatible with Valentina pattern format. There is no technical possibility to create automatic import.